Ethics

You work at an ice-cream shop that is struggling to keep open due to a lack of customers. A customer walks and asks for a chocolate ice cream cone, and asks that the cone is nut-free. You ensure him the cones are nut-free, but as you're taking his money at the register, you remember that the chocolate ice cream's container label said, "MADE IN A FACILITY THAT PROCESSES PEANUTS." You quickly speak with your supervisor, who dismisses your concern. What should you do?

Main Idea

The main idea is to mention your awareness of the business's financial troubles while ensuring the customer's well-being and safety in a professional manner.

This scenario is difficult as both I and my supervisor understand that the ice cream store is in financial trouble, and we would ideally want as many customers as possible. However, this cannot be done at the expense of our customers' health. In this situation, I would politely ask the customer, before giving him the ice cream, if he has an allergy to nuts or if it is simply a taste preference that he wishes not to have nuts in his food. In any c... (+ 156 words)

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GO BEYOND

Describe how you could help the company brainstorm other ways to be more profitable and market the i... (+ 2 more suggestions)

AVOID

Do not agree with the supervisor that the ice cream container's label is nothing to be concerned abo...