You are a hospital volunteer coordinator, and a volunteer named Frank asks you for a letter of support for his application to medical school. He has been a great, long-term volunteer, and you agree. However, the next day two other volunteers, Sara and Rose, walk into your office and see the written letter for Frank on your desk. They inform you that they have seen Frank cutting corners in his duties and bullying new volunteers. What should you do?

In this scenario, I would thank Sara and Rose for having given such information. I would first ensure that we are talking about the same person because it might be possible that Sara and Rose might simply have another person in mind that they are mistaking for Frank. Once I confirm this, I would then seek to gain more information about how Frank has "cut corners" or bullied others. If I find that the information that Sara and Rose provide is wort... (+ 222 words)